Our Promise & Policy
Your happiness is our priority. Every item we sell is created on-demand, just for you, which means we have a unique approach to returns. Please read this policy carefully to understand the process.
For Damaged, Defective, or Incorrect Items
If your order arrives with a quality issue—such as a misprint, a defect in the product, or damage from shipping—we will make it right.
- Timeframe: You must report the issue within 30 days of delivery.
- What We Need From You: Email our support team at support@divineinfinitebeing.com with:
- Your order number
- A clear photo or video showing the issue
- A brief description of the problem
- Our Solution: Once we verify the issue, you may choose a free replacement or a full refund.
- No Need to Return: You do not need to send the faulty item back to us. You can keep it, donate it, or dispose of it.
For Other Issues (Buyer’s Remorse)
Because each product is made to order, we cannot accept returns or offer refunds if:
- You ordered the wrong size, color, or product
- You’ve simply changed your mind
- The item was damaged through customer misuse
To help you order correctly, we provide detailed sizing charts and product descriptions on every product page. Please review these carefully before completing your purchase.
If you have any questions before you order, please contact our support team—we’re here to help!
